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Refund Policy

 

ALL REFUNDS WILL BE SUBJECT TO A NON-REFUNDABLE ADMINISTRATION FEE OF $25.

THE SKATE CANADA INSURANCE FEE of $43.65 CANNOT BE REFUNDED ONCE SUBMITTED TO SKATE CANADA (~48 hours before program start). 

All SPRING CANSKATE programs allow a trial period for the one session only. If after the first scheduled session you wish to withdraw your child from the program, a pro-rated refund will be issued, minus the non-refundable Administration ($25) and Skate Canada ($43.65) fees. 

If you withdraw from a CANSKATE program prior to the start date, a full refund will be issued, minus the non-refundable Administration fee ($25) and Skate Canada ($43.65) fees.

All STARSkate program withdrawals must be made prior to the start date of the first registered session in order to receive a full refund, minus the non-refundable Administration fee ($25) and Skate Canada ($43.65) fees.

For all programs, in the event of any injury, a pro-rated portion of the registration fee, minus the non-refundable Administration ($25) and Skate Canada ($43.65) fees, will be refunded if the request is accompanied by a doctor’s certificate. No refund will be given if a student leaves by their own accord beyond the trial period or is expelled by the Club. No refunds or make-up sessions will be given for any other reason.

COVID-19 AMENDMENTS TO THIS POLICY

No refunds or credits will be administered if your child refuses to go into the facility without you after the trial period stated above. 

No credit/refund will be issued for a 14-day mandatory isolation period as a result of travel outside of PEI, or contact with a confirmed case of COVID-19. 

No refunds or credits will be provided while an individual is waiting for results of a COVID-19 test.

Any participant needing to cancel their registration due to a positive COVID-19 test may be offered a credit/refund, minus the non-refundable Administration ($25) and Skate Canada ($43.65) fees, on their account with Board Approval if there are 2 weeks or more remaining in the program.

For any program cancelled by the club, due to COVID-19 restrictions, the club will refund prorated registration fees, minus the non-refundable Administration ($25) and Skate Canada ($43.65) fees, if there are 2 weeks or more remaining in the program.